Privacy Policy
Last updated: 22/04/2026
The website manager is committed to ensuring the highest level of protection for the customer’s personal data, in compliance with Regulation (EU) 2016/679 on data protection (GDPR) and the Belgian law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.
1. Who processes the customer’s data?
The personal data collected is recorded and processed by Laura Ferrari, 44 Grotehondstraat, 2018 Antwerp, acting as the data controller.
2. What data is concerned?
This refers to the data that the customer shares with the seller in the context of an online purchase. It also includes personal data provided when creating or activating a personal account on the website artsowell.com. It may also include data provided by the customer when giving feedback on products and services or when filling out a contact form.
Whether the provision of data is mandatory or optional is indicated at the time of collection with an asterisk (*). Some data is collected automatically based on the customer’s actions on the website.
If the customer does not provide accurate data, this may in some cases hinder the proper execution of the process. If incorrect or inaccurate data is provided, the seller cannot be held responsible.
3. For what purposes is the customer’s data processed?
The seller collects and processes customer data for specific and lawful purposes. Most data processing is carried out within the framework of the sales contract concluded between the customer and the seller. Some processing is also carried out to meet legitimate interests, based on consent, or to comply with legal obligations (such as tax or accounting obligations).
Customer data is processed for the following purposes:
Managing orders and providing requested services, such as delivery to home or collection point, order preparation, etc.
Sending information, including:
Following an order or contract (order confirmation, delivery updates, etc.)
Collecting feedback on products and services
Providing advice and suggesting products related to previous purchases
Offering products and services that may be of interest
Sending information after a website visit
Keeping customers informed about new products and updates
Personalizing and improving services and communication, by better understanding customer expectations and targeting relevant messages
Creating and managing personal accounts, to facilitate navigation and online ordering by pre-filling personal data
Conducting studies, using anonymized data to generate statistics and reports on service usage and product sales
4. How long is the customer’s data retained?
Personal data is retained for as long as necessary to fulfill the purposes described above, and within the limits of legal retention periods required to comply with legal or regulatory obligations or to handle disputes.
5. Is the customer’s data shared with third parties?
The seller may share personal data with third parties only for the purpose of outsourcing certain services:
Service providers acting on behalf of the seller, such as delivery services
Marketing partners, including external providers for email campaigns, postal mailings, data analysis (e.g., Google, Facebook), or personalized advertising via external platforms (e.g., Google, Facebook, Instagram)
6. What are the customer’s rights regarding their personal data?
The customer has the right to access, rectify, or delete their data. They also have the right to request restriction of processing, to object to processing, and to request data portability. They may also object at any time to the use of their data for purposes unrelated to the proper management of their file.
To exercise these rights, the customer may contact:
Email: lvvferrari@gmail.com
Address: 44 Grotehondstraat, 2018 Antwerp
The customer may unsubscribe from commercial emails at any time by clicking the unsubscribe link included in the emails or by contacting the seller via the details above.
In case of a complaint regarding the exercise of their rights, the customer may contact the seller or the Belgian Data Protection Authority via:
Data Protection Authority
Rue de la Presse 35, 1000 Brussels
+32 (0)2 274 48 00
7. What about security?
The seller undertakes to implement all appropriate and reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, or alteration. This is an obligation of means.
8. Who to contact for questions or comments?
For any questions regarding the processing of personal data, the customer may contact the seller via:
Email: lvvferrari@gmail.com
Address: 44 Grotehondstraat, 2018 Antwerp
10. Can this privacy policy be modified?
This privacy policy may be updated at any time. Customers will not be notified in advance, but the latest update date will always be displayed on this page.